Website support costs end up climbing higher than initial website development costs more often than not, so it's important for you to have a partner you know and trust their quality of work. Have an existing Umbraco site (v.4.0 and above) or DNN site (v.6.0 and above) and need any kind of support, from content updating to developing new functionality? Choose one of our plans below or just go with our pay-as-you-go plan.
You will not be left alone.
Whether you are running a corporate website, a news portal or a store, we can update or expand your content for you - you just send us new material and we'll get it into your site.
Is your website missing a much desired feature? You can tell us what you want it to do, and we will investigate to see whether it can be implemented. If it's going to take more than a few hours, you'll always get an estimate before we start so that you can decide whether it's worth the cost.
We can manage your social media pages for you - Facebook, Twitter, LinkedIn, Instagram, and everything else that you use.
We do housekeeping so you don't have to - from ensuring that your database is well built and responsive to cleaning junk and making your website faster. We know where we should look to enhance Umbraco and DNN performance and we can identify and fix problems.
Don't worry. If you've used pay-as-you-go hours during the last 30 days before you bought your Bronze, Silver or Platinum pan we'll subtract their cost from the plan's cost, counting them as hours from your plan (in the lower plan price, of course). In a way, you'll be getting some money back! See the FAQ below for more information.
It depends on your time zone. Our maximum response time is 24 hours (but we usually respond much sooner than that). If there's an emergency, rest assured that we will respond as soon as humanly possible. You will know in advance if there's a timeframe during which we may have limited or no availability.
You can choose our pay-as-you-go plan. At the end of the month, you will be billed for hours spent during the month. You can always upgrade to another plan later. If you upgrade to another plan and you've used pay-as-you-go hours during the last 30 days, you'll only pay the difference. See below for more information.
Yes! If you've used up to 10 pay-as-you-go hours during the last 30 days, we'll subtract the hours and their cost from the plan's hours and cost and you'll only pay the difference. For example, if you have spent 10 pay-as-you-go hours during the last 30 days and you are switching to the Bronze plan, you'll only pay 625 €, leaving you with 15 hours to use as you like. (Cost of the plan: 1125-500 = 625, hours: 25-10 = 15). In a way, you'll be getting some money back!
If you choose the pay-as-you-go plan, you will pay at the end of each month for any hours spent.
For all other plans, the whole amount is prepaid. The plan's hours will then be at your disposal to use as you like.
Support time starts counting when we start implementing a request from you and includes any further communications between us as well as research (if needed) by us. We usually use a timer to be as accurate as possible on time spent. If we suspect that your request will take more than a couple of hours, we'll be sure to inform you before we go on.
Minimum time logged is 10 minutes per request.
An "hour" of support is the total of 60 minutes spent on one or multiple support requests.
We are using Teamwork to log our tasks and time spent, and you will have access too, so you'll always have an up to date picture of what has been done and how much time has been spent on each task.
We try to base our business relationships on the principle of mutual trust. That said, we believe that we should get paid for the work we have done and for that only. We will never overcharge you on purpose. If, however, you think at some point in time that you have paid more than you should, we'll be happy to discuss it with you. We need you to be worry-free, not worried.
No. If you renew your plan, those hours will be added to your plan for next year. For example, if you have a Bronze plan with 10 unused hours and you renew it, you will have 24+10=34 hours available for the next year.
You can renew your current plan or change your plan at the same time (Bronze / Silver / Platinum). Your unused hours will still be transferred to your new plan.
You can have as many more hours of support at your current plan's hourly price as you need. Also, you can instantly renew your plan to start a new support year from the date of renewal, or even upgrade your plan to benefit from lower hourly prices if you discover that you need more support hours per year.
We'll be more than happy to discuss with you and reach an agreement on total hours, payment, and even lower cost per hour that will suit your needs. Please contact us using the form below and we'll get back to you within 48 hours max.
We don't have a Gold plan - we thought "Platinum" would be the most appropriate name for our top plan. But congratulations for noticing :)