Umbraco support by the hour

Do you need to troubleshoot, support, or extend your Umbraco website?

DotSee can help with anything from updating content to developing new functionality.

Choose one of our support plans or pay-as-you-go.

Price per hour plans

Pay-as-you-go


75
per hour

Ad hoc Umbraco support


Bronze


65
per hour

25 Umbraco support hours 

1,625€ total cost

Valid for one year

Renew at any time


Silver


55
per hour

50 Umbraco support hours

2,750€ total cost

Valid for one year

Renew at any time


Platinum


45
per hour

100 Umbraco support hours

4,500€ total cost

Valid for one year

Renew at any time


Monthly support for a single site?

Monthly support and maintenance for your Umbraco website. Take a look at our cost-effective monthly support plans.

How it works

How soon do you respond to support requests?

It depends on your time zone. Our maximum response time is 24 hours (but we usually respond much sooner than that). If there's an emergency, rest assured that we will respond as soon as humanly possible. You will know in advance if there's a timeframe during which we may have limited or no availability.

I need support now, but I don't know how many hours I will need. What do I choose?

You can choose our pay-as-you-go plan. At the end of the month, you will be billed for hours spent during the month. You can always upgrade to another plan later. If you upgrade to another plan and you've used pay-as-you-go hours during the last 30 days, you'll only pay the difference. See below for more information.

I've paid for some pay-as-you-go hours and now I'm switching to another plan. Do I get any discount?

Yes! If you've used up to 10 pay-as-you-go hours during the last 30 days, we'll subtract the hours and their cost from the plan's hours and cost and you'll only pay the difference. In a way, you'll be getting some money back!

When do I pay?

If you choose the pay-as-you-go plan, you will pay at the end of each month for any hours spent.

For all other plans, the whole amount is prepaid. The plan's hours will then be at your disposal to use as you like.

How do you calculate an "hour" of support?

Support time starts counting when we start implementing a request from you and includes any further communications between us as well as research (if needed) by us. We usually use a timer to be as accurate as possible on time spent. If we suspect that your request will take more than a couple of hours, we'll be sure to inform you before we go on.

Minimum time logged is 10 minutes per request.

An "hour" of support is the total of 60 minutes spent on one or multiple support requests.

How can I see how much support time has been spent and where?

We are using Teamwork to log our tasks and time spent, and you will have access too, so you'll always have an up to date picture of what has been done and how much time has been spent on each task.

How do I know that I'm not being overcharged?

Brutally honest answer - you don't! But we base our business relationships on the principle of mutual trust. That said, we believe that we should get paid for the work we have done and for that only. We will never overcharge you on purpose. If, however, you think at some point in time that you have paid more than you should, we'll be happy to discuss it with you. We need you to be worry-free, not worried.

We are reaching the end of the plan year and there are unused support hours for my plan. Do I lose them?

No. If you renew your plan, those hours will be added to your plan for next year. For example, if you have a Bronze plan with 10 unused hours and you renew it, you will have 24+10=34 hours available for the next year.

You can renew your current plan or change your plan at the same time (Bronze / Silver / Platinum). Your unused hours will still be transferred to your new plan.

I used up all my support time before the end of the support year. Now what?

You can have as many more hours of support at your current plan's hourly price as you need. Also, you can instantly renew your plan to start a new support year from the date of renewal, or even upgrade your plan to benefit from lower hourly prices if you discover that you need more support hours per year.

You've got a Bronze, Silver, and Platinum plan - where did the Gold plan go?

We don't have a Gold plan - we thought "Platinum" would be the most appropriate name for our top plan. But congratulations for noticing :)

Need a custom support plan?

If you need more support hours than our plans cover, we'll be glad to discuss details with you and provide you with a tailor-made support contract featuring even lower per hour rates as well as scheduled partial payments.