Guaranteed Response with SLA for Business Critical Issues and Monthly Proactive Maintenance. 

Get the peace of mind you deserve by having our engineers check your Umbraco website on a regular, scheduled basis and uncover potential issues that could affect its performance, before they have an actual impact on the website and your customers.

Benefit from our guaranteed response with SLA when a critical issue arises. We take immediate action to resolve critical issues or make any communications necessary with third parties.

Companies like Incadea experience the advantage of having a maintenance plan in place that ensures their website is always in top condition.

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Our Umbraco support plans

Our SLA per Maintenance Package

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Required Maintenance

Critical issues: Guaranteed response in 4 working hours 

Non critical issues: Guaranteed response in 8 working hours

A full time resource is assigned to the issue after first response until the issue is resolved.

Monthly checks by support engineers

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Business Maintenance

Critical issues: Guaranteed response in 2 working hours

Non critical issues: Guaranteed response in 4 working hours

A full time resource is assigned to the issue after first response until the issue is resolved.

Bi-monthly checks by support engineers

What we check

Here are some of the things we do during a scheduled check of your website.

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Log Files

Our engineers check Umbraco logs to discover potential performance hindering issues and errors that could evolve in serious future problems and take proactive measures to fix them.

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User Accounts

We review Umbraco back office user accounts and check if permissions need updating, whether any user account has to be restricted or blocked, and if there are issues with logging in to the Umbraco back office.

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Security Issues

We check whether there are any security issues that need to be addressed by keeping a close eye on Umbraco Security Bulletins and any third-party component updates and apply patches accordingly. 

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Updates

Our engineers will make sure that your Umbraco website and any third-party plugins is on their latest possible version that guarantees security and performance without causing issues to your website.

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Responsiveness and Speed

We fire up our tools and check whether there are problems or any significant changes from the last check. If issues are found, we check their potential causes and take actions to fix them.

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Hosting Environment

Our engineers check memory, storage space, any hostnames and certificates, CDNs, and any bottlenecks on Umbraco Cloud and other hosting environments. We will open tickets with the hosting provider in case we discover any issue and will track the ticket until solved.

Combine and save

Get up to 25% off standard prices when you combine a Support plan with Retainer package and / or Hosting

 

Ask us for details